Which emails to expect
IN-STORE sends a small number of automatic emails. Depending on where you are, you may receive:
- "Confirm your email to access your IN-STORE intake" – right after you register with an email and password. The link in it works for 24 hours.
- "Your IN-STORE intake account is ready" – after you confirm your email.
- "Reset your IN-STORE intake password" – when you ask for a password reset. The link in it works for 1 hour.
- "Your IN-STORE connection details" – when you submit your intake form. It confirms we have your intake and explains how to connect each channel you chose.
- Setup emails for the channels you chose, for example your LinkedIn access request, your TikTok invite code or your Telegram bot.
- Updates about your content – when you approve, reschedule or cancel a post, when we add a new topic to your media plan, and when a custom article is ready for your review.
Replies to your support tickets are not sent by email. You can follow each ticket in Support & Feedback, under "Your tickets".
Run through this checklist
- Give it a few minutes. Delivery can lag, especially right after you press a button.
- Open your spam or junk folder. In Gmail, also check the Promotions and Updates tabs.
- Check that the email address on your account has no typo. If you can sign in, you can see it in your cabinet, under "Logged in as".
- Search your inbox for "IN-STORE", or for a word from the subject, such as "Confirm" or "Reset", in case a filter moved the email.
- Add info@in-store.ca to your contacts, so future messages land in your main inbox.
The link has expired
Both links have a time limit.
- Password reset: go back to the recovery page and request a new link. It works for 1 hour, and any earlier link stops working.
- Email confirmation: the link works for 24 hours. If it has expired, contact us and we will confirm your email address for you. Registering again with the same address will not work, because the account already exists.
Still nothing?
If the email is still missing after all of that, contact us. Our team can check whether the message left our system and, for a confirmation email, confirm your address for you.