24/7 call answering
A natural-sounding voice assistant on your current number or a new one. It answers every call right away and can handle many calls at once.
AI Voice & Chat Agents
AI voice agents and chat agents for every customer conversation
Our AI voice agents and chat agents answer your phone and website day and night, in English and French. They answer common questions, book appointments and pass callers to your staff with notes. A real person on our team watches every line.
Incoming callA customer calls your number at any hour.
What missed calls cost before AI voice agents
Every unanswered call is a customer who may not call back. AI voice agents make sure every call gets a reliable first answer, without staffing the phones around the clock.
After-hours calls go to voicemail
People call in the evening or on weekends, hear a recording and call the next company on their list. Many never leave a message, so you never know what you missed.
Your team repeats the same answers all day
Hours, locations, price ranges, document lists and order status fill a big share of calls. Skilled staff answer them over and over while harder cases wait on hold.
Busy times swamp the front desk
Monday mornings, campaign launches and seasonal rushes mean long holds and hang-ups. Hiring for the busy times means paying for idle time the rest of the week.
Staff onlyCoverage limited to office hours and how many people are free.
What you get with AI voice and chat agents
A ready-to-use assistant built around your kinds of calls, your approved answers and your rules for when to pass a call on. Plus a person on our team checking it stays accurate.
Assistant coreApproved answers, limits and transfer rules.
Screening callers and booking appointments
The assistant asks your questions, checks live availability and books, moves or cancels appointments in your calendar.
- Your own screening questions
- Live calendar availability
- Confirmation by text or email
Common questions and first-line support
Answers come only from approved information you control: services, hours, policies, document lists and status checks in your systems.
Warm transfer to your staff
When a caller asks for a person, sounds upset or raises something outside its scope, the call goes to the right team with a short summary.
English and French
The assistant hears which language the caller uses and carries on in English or French. That matters for national brands and customers in Quebec, Ontario and New Brunswick.
Website and messaging chat
The same answers and rules run a chat assistant on your website and messaging channels. Phone and chat always say the same thing.
Call notes in your CRM
Every conversation is saved with a transcript, summary, reason for calling and outcome in your CRM or helpdesk, ready for follow-up.
What changes for your customers and team
Customers get a fast, consistent first answer. Your team spends its time on the conversations that need a person.
No more missed chances
Calls are answered at night, on weekends and at busy times. New inquiries get booked instead of lost to voicemail.
Staff focus on the hard cases
The assistant handles routine questions and bookings. Your people take the transfers that need judgment and care.
The same answer in two languages
Every caller hears the same approved information in English or French, no matter who's on shift.
Know why people call
Summaries and tags show why people call. That helps you fix the cause and improve your website and processes.
BeforeCoverage depends on office hours and free staff.
How we build and test your agent
An assistant that talks to your customers needs testing as careful as a new hire's training. So we set the limits and test thoroughly before launch.
Call reviewKinds of calls, volumes and who handles what.
Look at your calls
We look at your kinds of calls, volumes, scripts and who handles what. Together we agree which calls the assistant takes and which always go to a person.
Answers and voice
We build a set of approved answers from your policies and FAQs. We pick a voice, tone and greeting that suit your brand in both languages.
Limits and transfer rules
We list topics the assistant must not discuss, words that trigger an instant transfer and limits on what it can promise or change.
Test, then test with your staff
We test it on planned scenarios, odd cases and difficult callers. Then your staff test it, before any customer hears it.
Launch and watch
We start on one line or time slot. Our Client Service Director reads transcripts every day at first and can take over a call when needed. We keep tuning answers and rules as patterns show up.
Where AI voice and chat agents fit
Assistants work best on frequent, clear-cut conversations, with an easy path to a person when needed.
Professional services intake
Firms screen new inquiries, collect case details and book consultations. Sensitive matters go to staff.
BookingsLots of calls, clear steps: ideal for the assistant.
Connected to your phone system and CRM
Assistants work with your current numbers and business systems. Customers and staff don't have to change how they work.
Phone lines
Your current phone numbers through SIP or call forwarding, and cloud phone providers such as Twilio.
CRM and helpdesk
HubSpot, Salesforce, Pipedrive, Bitrix24 and common helpdesk tools, to look up contacts, save notes and create tickets.
Calendars and scheduling
Google Calendar, Microsoft 365 and scheduling platforms for live availability and booking.
Voice and workflows
ElevenLabs voice technology, with Make, n8n or custom code to look things up and take actions in your own systems.
Voice assistantBuilt on ElevenLabs voice technology.
Disclosure, recording consent and guardrails
Rules for AI disclosure and call recording differ between Canada, US states and industries. We start every assistant with careful defaults and adjust them with your lawyer. This is a general overview, not legal advice.
Saying it's AI
By default the assistant tells callers they're talking to an AI assistant and offers a person on request. Some US states have specific bot disclosure rules, and being upfront builds trust too.
Recording notice
In Canada, privacy law expects you to tell callers if a call is recorded and why. In the US, some states require consent from everyone on the call. Our default greeting gives notice so the caller can choose to go on.
Limits on outbound calls
Automated outbound calls with an AI voice fall under telemarketing and consent rules in both countries. We focus on incoming calls, and only build outbound calling after a separate compliance review with your lawyer.
Limits and transfers
Assistants answer only from approved content and never give legal, medical or financial advice. They pass sensitive topics, complaints and any request for a person to your staff.
IN-STORE is not SOC 2 audited; we document controls mapped to SOC 2 criteria for your vendor review.
NoticeAI assistant and recording notice at the start.
AI voice and chat agent pricing
Voice and chat assistants are billed monthly. Your fee depends on call and chat volume, how many languages and lines, and the connections the assistant needs.
AI Voice & Chat Agents
Pricing on requestMonthly plan, confirmed after a 30-minute scoping call
Includes assistant design, approved answers, limits, testing, phone setup, CRM notes, transcript checks and ongoing tuning.
Talk to us about pricingCall volumeMinutes and conversations each month.
Frequently asked questions
Will callers know they are talking to AI?
Yes, by default. The assistant introduces itself as an AI assistant and offers to connect the caller with a person at any time. We recommend this because some places have bot disclosure rules, and because callers react better when they're not surprised. Your lawyer can review the exact greeting before launch.
Can the AI voice agent speak French?
Yes. The assistant can greet callers in both languages, hear which one they use and carry on in English or French. We build and test the answers in both languages, because a straight translation often misses the words your French-speaking customers really use. This matters most for customers in Quebec, Ontario and New Brunswick.
What happens when the agent cannot answer a question?
It passes the call to the right person or team with a short summary. If nobody's free, it takes a message and creates a ticket. We set the transfer rules before launch: certain topics, signs of frustration and any request for a human trigger a transfer. The assistant never guesses outside its approved answers.
Can we keep our existing phone number?
Yes. In most setups we forward calls from your current number, all the time or only after hours and when lines are busy. Or we connect through SIP to your phone system. Customers keep calling the number they know. You can switch the assistant on or off for certain times or lines.
How do you make sure the agent gives accurate answers?
The assistant only answers from information you approve. We test it on planned scenarios and difficult callers before launch, and keep watching after. In the first weeks a person on our team reads transcripts every day, fixes weak answers and adjusts the rules. You can see every transcript and summary in your CRM.
Next step
Hear an AI voice agent built for your line
Book a 30-minute scoping call with our team. We'll look at your kinds of calls and volumes, and show you how an assistant would greet, screen and transfer your callers.